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Universal service: Orange under pressure

Following complaints about service degradation, two years ago the Arcep gave the incumbent operator formal notice to meet its commitments in 2019. While clear progress was made in 2019, the situation is less satisfactory in the first half of 2020, which is marked in particular by the health crisis. The telecoms gendarme is waiting with bated breath for the improvement promised by the incumbent operator in the second half of the year.

 

"The health protection measures remain in force and bring constraints during interventions that reduce the productivity of Orange's resources," Orange pleaded in a press release last July.

 

As a reminder, at the end of 2017, the incumbent operator was charged with providing a fixed-line telephone offer to all French citizens at an affordable price for a period of three years. It is subject to a dozen service quality indicators listed in the specifications, which include annual numerical thresholds controlled by Arcep.

 

 

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Source : 01net

 

 

 

 

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